What information do we collect?

We collect information that helps us provide our accommodation services and improve your stay — including your name, contact details, and booking preferences. This helps us understand your needs and serve you better.

How we collect it

We only collect information you knowingly give us, through:

• Phone or email enquiries

• Our website's booking or contact forms

• Check-in registration

• Business cards or details you provide in person

Do we share your information?

We only disclose your personal information with your consent, or where required or authorised by law (for example, in response to a lawful request from a government agency).

Keeping your information accurate

We aim to keep your details accurate, complete, and up to date. Contact us anytime to update your information or flag anything incorrect.

How we protect it

We take reasonable steps to protect your personal information from misuse, unauthorised access, or disclosure. Once information is no longer needed, we securely destroy or de-identify it.

Can you access your information?

Yes — just contact us and we'll provide access to the personal information we hold about you. In some cases, we may be legally required to retain certain records even after your relationship with us ends.

Does your information leave Australia?

No, unless required or authorised by law.

Sensitive information

We only collect, use, or disclose sensitive information (such as health or other special category data) where permitted by law and, generally, with your consent.

Your right to complain

If you have privacy concerns, we want to hear about it first — write to our General Manager. If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC): https://www.oaic.gov.au/

Policy updates

We review this policy regularly to reflect changes in law, technology, and how we operate. Significant updates will be reflected on this page with a new "last updated" date.